Refund & Returns Policy
At TirurTrade, we are committed to providing quality products and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
- The product received is damaged or defective
- The product delivered is incorrect or does not match the order
2. Return Request Timeframe
- Customers must report any issue within 24–48 hours of delivery
- Requests made after this period may not be accepted
3. Return Conditions
To qualify for a return:
- The product must be unused and in its original condition
- All original packaging, accessories, and invoice must be included
- Proof of the issue (images or videos) may be required
4. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or damaged by the customer
- Clearance or discounted items (unless defective)
- Products without original packaging
5. Replacement Policy
- Eligible returns will be processed for replacement, subject to product availability
- If a replacement is not available, a refund may be issued
6. Refund Policy
- Refunds will be provided only if a replacement is not possible
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method or bank transfer
7. Shipping Charges
- If the return is due to our error (damaged or incorrect product), we will cover the return shipping cost
- In other cases, customers may be responsible for return shipping charges
8. Important Note
- Products once sold cannot be returned unless there is a valid issue
- TirurTrade reserves the right to inspect returned items before approving a refund or replacement
9. Contact Us
For return or refund requests:
- 📞 Phone: +91 7736993646
- 🟢 WhatsApp: +91 7736993646
